Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on Edu10's educational services and subscriptions. We strive to ensure complete satisfaction with our services while maintaining fair and transparent refund practices.

2. Refund Eligibility

2.1 Eligible Circumstances

• Subscription cancellation within 7 days of purchase (cooling-off period)
• Technical issues preventing access to services
• Duplicate payments or billing errors
• Service unavailability exceeding 24 hours
• Non-delivery of advertised features

2.2 Non-Eligible Circumstances

• Cancellation after the 7-day cooling-off period
• Partial usage of subscription services
• Change of mind after content access
• Violation of Terms of Service
• Incompatibility with user's device (when minimum requirements were clearly stated)

3. Refund Process

3.1 How to Request a Refund

To request a refund, please send an email to support@edu10.in with the following information:

• Subject line: "Refund Request - [Your Order ID]"
• Your registered email address
• Order/Transaction ID
• Payment method used
• Detailed reason for the refund request
• Any relevant screenshots or documentation (if applicable)

Our support team will review your request and respond within 24-48 hours.

3.2 Processing Timeline

4. Refund Amount

4.1 Full Refunds

• 100% refund during the 7-day cooling-off period
• Complete refund for duplicate payments
• Full refund for service unavailability issues

4.2 Partial Refunds

• Pro-rated refund for extended service outages
• Partial refund for partially delivered services
• Administrative fees may be deducted where applicable

5. Payment Method for Refunds

• Refunds will be processed to the original payment method used for the purchase
• Alternative refund methods may be used in exceptional circumstances
• Bank charges or payment gateway fees may be deducted from the refund amount

6. GST and Tax Implications

• GST refunds will be processed as per Indian tax regulations
• Tax invoices will be adjusted accordingly
• Users may need to provide additional documentation for tax purposes

7. Special Circumstances

7.1 Bulk Purchases

For institutional or bulk purchases, special refund terms may apply. Please contact our support team for details.

7.2 Promotional Offers

Subscriptions purchased under promotional offers may have different refund terms, which will be clearly communicated during purchase.

8. Contact Information

9. Policy Updates

We reserve the right to modify this refund policy at any time. Users will be notified of any changes through email or app notifications. Continued use of our services after such modifications constitutes acceptance of the updated policy.