Terms of Service for Edu10

Introduction

Welcome to Edu10 (hereinafter referred to as "Edu10," "we," "our," or "us"), a digital educational technology platform operated by Everlive Technologies LLP, a company registered under the Companies Act, 2013, having its registered office at Mumbai, India.

These Terms of Service (hereinafter referred to as "Terms") constitute a legally binding agreement between you (hereinafter referred to as "User," "you," or "your") and Edu10, governing your access to and use of the Edu10 application, website, and services.

1. Definitions

For the purpose of these Terms:

• 1.1. "Platform" refers to the Edu10 mobile application, website, and related services.
• 1.2. "Content" refers to all educational materials, including but not limited to digital practice books, concept cards, interactive games, assessments, and AI-generated educational content.
• 1.3. "Subscription" refers to the paid access to Edu10's services for a specified duration.
• 1.4. "User Account" refers to the registered account created by users to access Edu10's services.

2. Acceptance of Terms

2.1. By downloading, installing, accessing, or using Edu10, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

2.2. If you are under the age of 18 years, you represent that you have obtained parental or guardian consent to use our services and enter into these Terms.

2.3. If you are agreeing to these Terms on behalf of an educational institution or organization, you represent and warrant that you have the authority to bind that institution or organization to these Terms.

3. Service Description

3.1. Educational Content

• Interactive digital practice books aligned with Indian educational curricula
• Curriculum-based concept cards designed for enhanced learning
• Educational games fostering engagement and knowledge retention
• AI-generated educational content customized for Indian students
• Regular content updates and improvements

3.2. Platform Features

• Personalized learning paths
• Progress tracking and performance analytics
• Interactive assessments and feedback
• Multi-device accessibility
• Offline content access (where applicable)

4. User Registration and Account Management

4.1. Account Creation

• Valid email address or mobile number is required
• Accurate personal information must be provided
• Strong password requirements must be met
• Mobile number verification may be required

4.2. Account Security Responsibilities

• Maintaining password confidentiality
• Preventing unauthorized access
• Immediate notification of security breaches
• Regular security information updates

4.3. Account Restrictions

• One user per account unless explicitly permitted
• No sharing of account credentials
• No creation of multiple accounts without authorization
• Age restrictions as per Indian laws

5. Payment Terms and Conditions

5.1. Pricing Structure

• All prices are listed in Indian Rupees (INR)
• Goods and Services Tax (GST) will be applied as per applicable rates
• Educational institution discounts may be available
• Bulk purchase options for schools and organizations

5.2. Payment Processing

Supported payment methods:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Mobile Wallets

5.3. Payment Security

• All transactions are encrypted
• Compliance with RBI guidelines
• No storage of complete card information
• Secure payment gateway partnerships

5.4. Subscription Terms

5.4.1. Auto-Renewal

• Subscriptions automatically renew unless cancelled
• Renewal notification sent 7 days before due date
• Cancellation must be initiated 24 hours before renewal
• Failed payments may result in service interruption

5.4.2. Cancellation

• Cancellation through account settings or customer support
• No partial refunds for unused periods
• Access continues until current period ends
• Cancellation confirmation provided via email

5.4.3. Refund Policy

• 7-day refund window for new subscriptions
• Technical issues evaluated case-by-case
• Refund processing time: 5-7 working days
• Original payment method used for refunds
• GST refund as per applicable laws

6. AI-Generated Content Disclaimer

6.1. Content Generation

• Educational content partially generated using artificial intelligence
• Regular content review and quality checks
• Alignment with Indian educational standards
• Subject matter expert verification

6.2. Accuracy and Updates

• Content regularly reviewed and updated
• No guarantee of complete accuracy
• User feedback mechanism for improvements
• Periodic content refreshes

6.3. Usage Restrictions

• Content for personal educational use only
• No commercial exploitation
• No redistribution or sharing
• No modification or derivative works

7. Intellectual Property Rights

7.1. Ownership

• All content and materials owned by Edu10
• AI-generated content rights reserved
• User feedback incorporation rights
• Licensed third-party content acknowledgment

7.2. User Rights

• Limited license for personal use
• No transfer of ownership
• No right to modify or create derivatives
• Educational institution usage terms

8. Privacy and Data Protection

8.1. Data Collection

• Compliance with Indian data protection laws
• Personal information protection measures
• Usage data collection disclosure
• Data storage within India

8.2. Data Security

• Industry-standard security measures
• Regular security audits
• Data encryption protocols
• Breach notification procedures

9. User Conduct and Restrictions

9.1. Acceptable Use

Users agree to use Edu10 only for lawful purposes and specifically agree to:

• Follow all applicable Indian laws and regulations
• Respect intellectual property rights
• Maintain academic integrity
• Use appropriate language and behavior
• Report inappropriate content or behavior

9.2. Prohibited Activities

Users shall not engage in:

• Unauthorized access or attempts to breach security
• Sharing or reselling account access
• Reverse engineering or decompiling the platform
• Content scraping or automated data collection
• Interference with platform functionality
• Upload of malicious code or content
• Creation of multiple accounts for fraudulent purposes
• Impersonation of others
• Commercial exploitation without written permission

10. Termination and Suspension

10.1. Account Termination by Edu10

We reserve the right to terminate or suspend accounts for:

• Violation of these Terms
• Fraudulent activity
• Non-payment of fees
• Extended period of inactivity
• Legal compliance requirements
• Protection of other users
• System security concerns

10.2. Termination Process

• Written notice of termination where applicable
• Immediate suspension in case of serious violations
• Grace period for data retrieval where appropriate
• Refund processing as per policy
• Account reactivation terms if applicable

11. Limitation of Liability

11.1. Disclaimer of Warranties

• Services provided "as is" and "as available"
• No guarantee of uninterrupted service
• No warranty of fitness for particular purpose
• Educational outcome disclaimers
• Technical compatibility limitations

11.2. Limitation of Damages

To the maximum extent permitted by Indian law:

• No liability for indirect damages
• No liability for consequential losses
• No liability for lost profits or opportunities
• No liability for data loss
• Aggregate liability limited to subscription fees paid
• Exception for gross negligence or willful misconduct

12. Dispute Resolution

12.1. Informal Resolution

• Initial notification of disputes via email
• 30-day cooling-off period
• Good faith negotiations
• Escalation procedure

12.2. Formal Resolution

• Mandatory mediation before litigation
• Jurisdiction in Mumbai courts
• Alternative dispute resolution options
• Class action waiver
• Cost allocation

13. Changes to Terms

13.1. Modification Rights

• Right to modify terms at any time
• Notice of material changes
• Continued use constitutes acceptance
• Option to reject changes by discontinuing use

13.2. Notice of Changes

• Email notification for registered users
• In-app notifications
• Website updates
• 30-day advance notice for material changes
• Immediate effect for minor changes

14. Contact Information